jjvip Privacy Policy

jjvip ("we," "us," or "our") operates the online casino and sportsbook platform accessible at jjvip.app (the "Platform"). jjvip is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to responsible data stewardship as an integral part of its operations.

This Privacy Policy applies to all personal data collected from individuals who:

• Register or apply to register a jjvip Player account;
• Access or browse the jjvip Platform, whether logged in or not;
• Contact jjvip customer support via email or chat;
• Participate in jjvip promotions, surveys, or loyalty programs; or
• Use any other service offered through the jjvip Platform.

By using the jjvip Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the Platform immediately.

This policy should be read alongside jjvip's Terms & Conditions and Responsible Gaming policy, which together govern your relationship with jjvip.

jjvip collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:

2.1 Registration & Identity Data

When you create a jjvip account, we collect your full legal name, date of birth, nationality, Philippine mobile number, email address, and a copy of a valid Philippine government-issued identification document (e.g., PhilSys National ID, UMID, Passport, Driver's License, or Voter's ID). This data is required to verify your identity, confirm your eligibility to play (21 years or older), and comply with PAGCOR licensing conditions.

2.2 Financial & Payment Data

To process deposits and withdrawals, jjvip collects payment account details necessary to facilitate transactions via GCash, PayMaya, BPI, BDO, and Metrobank. We do not store full bank account numbers or GCash PINs. Payment processing is handled through secure, regulated Philippine payment gateways.

2.3 Gaming Activity Data

We record data related to your activity on the Platform, including games played, bet amounts, winnings and losses, session duration, bonus usage, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting to PAGCOR.

2.4 Technical & Device Data

When you access the jjvip Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URLs, session timestamps, and approximate geolocation (province/city level) derived from your IP address.

2.5 Communications Data

When you contact jjvip support, we retain records of your communications — including email correspondence, live chat transcripts, and any attachments you provide — for quality assurance, training, and dispute resolution purposes.

jjvip processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account creation and management: To register your jjvip Player account, verify your identity, maintain your account profile, and provide you access to jjvip Services.
• KYC and age verification: To confirm that you meet the minimum age requirement of 21 years and to fulfill our identity verification obligations under PAGCOR licensing and Philippine anti-money laundering regulations.
• Payment processing: To credit your deposits to your jjvip account and to process your withdrawal requests to your nominated Philippine payment instrument.
• Game delivery and platform operation: To provide you access to casino games, live dealer tables, sportsbook markets, and all other jjvip Services in a stable and personalized manner.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• Responsible gaming monitoring: To identify players who may be exhibiting signs of problem gambling, to enforce self-imposed limits and exclusions, and to comply with PAGCOR responsible gaming requirements.
• Regulatory compliance and reporting: To fulfill jjvip's reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) as required by Philippine law.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance in English and Tagalog through jjvip's 24/7 support team.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and updates about new games — but only if you have provided explicit consent at registration or thereafter. You may withdraw consent at any time.
• Platform improvement: To analyze aggregated, anonymized usage data to improve the jjvip Platform's performance, user experience, and game offering for Filipino players.

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, jjvip processes personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of jjvip's contract with you — specifically, to open and manage your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and related NPC regulations.
• Legitimate interests: Processing is necessary for jjvip's legitimate business interests — including fraud prevention, platform security, and responsible gaming monitoring — provided such interests are not overridden by your fundamental rights.
• Consent: Where processing is not covered by the above bases (notably for direct marketing communications), jjvip relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jjvip does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification partners, game software providers, cloud infrastructure providers, and customer support tools — who process personal data on jjvip's behalf under strict data processing agreements. These providers are contractually bound to use your data only for the specific services they provide to jjvip and to maintain appropriate security measures.

5.2 Regulatory Authorities

jjvip is required by law to disclose certain personal data and transaction records to PAGCOR (as our licensing authority), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as part of mandatory regulatory reporting.

5.3 Law Enforcement

jjvip may disclose personal data to Philippine law enforcement agencies (e.g., NBI, PNP) where required by a valid court order, subpoena, or lawful directive, or where jjvip believes in good faith that disclosure is necessary to prevent or investigate criminal activity.

5.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of substantially all of jjvip's assets, personal data held by jjvip may be transferred to the acquiring or successor entity, subject to that entity maintaining equivalent data protection standards and providing advance notice to affected players.

jjvip uses cookies and similar tracking technologies to operate the Platform efficiently and to understand how players interact with our services. The types of cookies we use are:

jjvip does not use third-party advertising cookies, retargeting pixels, or behavioral tracking technologies that monitor your activity outside of the jjvip Platform. Cookie preferences can be managed through your browser settings or via the cookie preference panel available within your jjvip account settings.

jjvip retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Retention periods are as follows:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC regulations.
• Gaming activity logs: Retained for three (3) years from the date of each gaming session for dispute resolution and responsible gaming purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your account registration plus one (1) year following account closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification, unless retention is extended by a specific legal obligation or regulatory direction.

jjvip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security framework includes:

• Encryption in transit: All data exchanged between your device and jjvip's servers is encrypted using Transport Layer Security (TLS 1.3).
• Encryption at rest: Sensitive personal data — including identification documents and financial records — stored on jjvip systems is encrypted using AES-256.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. jjvip staff undergo background checks and regular data privacy training. Privileged system access is protected by multi-factor authentication.
• Intrusion detection and monitoring: jjvip employs 24/7 automated security monitoring, intrusion detection systems, and regular penetration testing to identify and remediate vulnerabilities.
• Incident response: In the event of a personal data breach affecting jjvip players, jjvip will notify the National Privacy Commission (NPC) within seventy-two (72) hours of discovery, and will notify affected players promptly, in accordance with NPC Circular No. 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jjvip. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request." jjvip will respond within fifteen (15) working days of receiving a verified request.

jjvip's Services are strictly restricted to individuals who are 21 years of age or older, in compliance with Philippine gambling regulations. jjvip does not knowingly collect personal data from individuals under the age of 21.

If jjvip discovers that a minor has registered an account or provided personal data without parental authorization, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the payment source after verification. Any winnings generated by a minor's account will be forfeited.

If you believe that a person under the age of 21 has registered with jjvip or accessed our Services, please contact [email protected] immediately. jjvip takes underage gambling with the utmost seriousness and works proactively to enforce age restrictions across the Philippine market.

jjvip's primary data infrastructure is hosted within the Philippines or in jurisdictions that provide an adequate level of data protection as recognized under Philippine NPC guidelines. Where personal data is processed outside the Philippines — for example, by our game software providers or cloud infrastructure partners with regional data centers — jjvip ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements that impose data protection obligations equivalent to those required under Philippine law;
• Transfer impact assessments for high-volume data flows; and
• NPC registration and approval where required for cross-border personal data transfers under Section 21 of the Data Privacy Act.

jjvip does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing the compensating safeguards described above.

jjvip may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our Platform. When material changes are made, jjvip will:

• Update the "Last Updated" date at the top of this page;
• Notify registered Players via email or in-Platform notification at least seven (7) days before changes take effect; and
• Where changes significantly affect your rights or the basis for processing, seek fresh consent where required by the Data Privacy Act.

Your continued use of the jjvip Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how jjvip protects your personal data.

jjvip has designated a Data Protection Officer (DPO) in accordance with Section 21(c) of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Subject Request"
• Response Time: Within 15 working days for data subject requests; within 3 business days for general privacy inquiries
• Languages: English and Tagalog
• Support Hours: 24 hours a day, 7 days a week

If you are unsatisfied with jjvip's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. More information is available at the NPC's official website.

For responsible gaming concerns, including self-exclusion and deposit limit requests, please visit our Responsible Gaming page or contact our support team directly.